TERMS AND CONDITIONS
When buying at Vanessa Rosa UK you automatically accept and agree to all of the Terms and Conditions listed here.
Orders can be placed via our website only www.vanessarosauk.com
Our prices are listed in Pounds Sterling (GBP) and we can change them without previous notification.
We’ll use Royal Mail to delivery your order.
The delivery time is 3-4 working days after the day you did your order.
In case of bank holidays and time off:
Bank holidays on Fridays: We will receive orders until the Wednesday before the bank holiday, until 9pm. We will return to work on Monday as usual.
Bank holidays on Mondays: We will receive orders until the Thursday before the bank holiday, until 9pm. We will return to work on Tuesday.
In case of any incident or illness, we will let you know, via our website, the period when we will be closed.
Vanessa Rosa UK wants every client to be 100% happy.
If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution.
We will always ask you to send us a photo of the product, to help us understand the problem. If necessary, we’ll ask you send the product back for validation. At this case we’ll refund you the Royal Mail price.
We promise that if your complaint meets the correct criteria we will offer you a refund, without the delivery rate; or if you prefer, we can send you a new product.
You’ll have until 30 days to complain about a product quality or wrong size. We just ask you to contact us by email or WhatsApp and we’ll guide you in all process for devolution / change our refund.
In case of a refund, we will use the same method of payment you used (credit card or PayPal).
If for any reason we have to cancel the purchase, we will contact you to refund the payment using the same method of payment you used (credit card or PayPal).
Vanessa Rosa UK reserves the right to cancel any offer or promotion at any time. All information about promotions will be available on the website, stating the period when it will be valid.
All promotion codes are valid during the dates specified on our website.
We may change these Terms and Conditions at any time.
This policy describes how and why Vanessa Rosa uses your personal information, how we protect your privacy when doing so, and your rights and choices regarding this information.
At Vanessa Rosa, we are committed to protecting your personal information and being transparent about what we do with it.
– How we collect information about you
You may give us your information in order to sign up for our newsletter, purchase our products or in our social media.
When you use our website, we collect your personal information using cookies and other tracking methods.
In social media, depending on the privacy policies you have set, you might give us permission to access information from those services, for example, when you tag us in a post.
– What kind of personal information we collect
We collect, store and use the following kinds of personal information:
We use your information to tell you about our work
We may send marketing information for different purposes, such as promotions and marketing campaigns.
Occasionally, we may include information from partner organisations or organisations who support us in these communications.
We make it easy for you to tell us how you want us to communicate, in a way that suits you. If you don’t want to hear from us, you can change your preferences at any time. Just let us know.
Legal basis for processing
Data protection laws mean that each use we make of personal information must have a “legal basis”. The relevant legal bases are set out in the General Data Protection Regulation (EU Regulation 2016/679) and in current UK data protection legislation.
How we keep your information safe
We ensure that there are appropriate technical and organisational controls (including physical, electronic and managerial measures) in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
Sharing your information with other organisations
We may need to use your information with third parties connected to us. These third parties may include:
Under UK data protection law, you have rights over personal information that we hold about you. We have summarised these below:
Right to access your personal information
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, send a description of the information you want to see.
Changes to this policy
If you have any questions, comments or suggestions, please let us know.